Refund & Cancellation Policy

This policy applies to class registrations made on DanceKatta (for students) and DanceCount (for studios). By paying for a registration, you agree to the terms below.

Payments are non-refundable

All payments made for class registrations are non-refundable. Once a payment is completed, the amount cannot be returned — even if you cancel your registration, stop attending, or change your mind. You confirm this with a tick box before every payment.

Cancelling your registration

• You can cancel a registration at any time from your account, but no refund is due.
• If you reserved a seat but did not complete payment, the reservation simply expires after the hold period and nothing is charged.

If a studio cancels or discontinues a batch

If a studio cancels a batch, shuts down, or is discontinued by us before your classes begin, please contact us at support@dancekatta.com with your payment reference. We will review the case with the studio and, where the studio confirms the classes were not delivered, work towards a refund or credit. Such cases are handled individually and are not covered by the general non-refundable rule above.

Failed or duplicate payments

If money was debited but your registration still shows as unpaid, or you were charged twice for the same seat, write to support@dancekatta.com within 7 days with the payment reference. Verified duplicate or failed charges are refunded in full to the original payment method, usually within 5–7 working days through our payment partner, Razorpay.

Contact

Students: support@dancekatta.com
Studio owners: studios@dancecount.com